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UNLIKE MANY OTHER PRODUCTS, THE HANDSHOE MOUSE HAS LESS THAN ONE TENTH OF A PERCENT OF TECHNICAL ISSUES.
The good news is that those problems are easy to fix, and can be solved in a matter of minutes.
Your first port of call should always be the FAQ page on our HandShoe Mouse website.
There we offer a number of steps that are easy to follow and will have you up and running in no time!
Look for the cause of the problem first:
- Did you change any of your hardware recently?
- Does the HandShoe Mouse work if you connect it via a different USB port?
- Does it work if you try it on a different computer?
- If the problem isn’t your hardware, try checking the cable and/or antenna for signs of damage.
Re-pairing your wireless mouse with it’s antenna can also be a good step to rule out connectivity problems.
If these steps don’t get you anywhere, we always have a dedicated support team available (support@handshoemouse.com).
We are specialised in getting your HandShoe Mouse fixed and know exactly what to do. we look forward to helping you!
