How to Fix your Wireless HandShoe Mouse


The good news is that those problems are easy to fix, and can be solved in a matter of minutes.
Your first port of call should always be the FAQ page on our HandShoe Mouse website.

There we offer a number of steps that are easy to follow and will have you up and running in no time!

Look for the cause of the problem first:

  • Did you change any of your hardware recently?
  • Does the HandShoe Mouse work if you connect it via a different USB port?
  • Does it work if you try it on a different computer?
  • If the problem isn’t your hardware, try checking the cable and/or antenna for signs of damage.

Re-pairing your wireless mouse with it’s antenna can also be a good step to rule out connectivity problems.
If these steps don’t get you anywhere, we always have a dedicated support team available (
We  are specialised in getting your HandShoe Mouse fixed and know exactly what to do. we look forward to helping you!

What Causes Mouse Pain?

This one minute video shows you clearly why you get pain in your hand and fingers when using a conventional computer mouse.  The HandShoe Mouse provides full support for your hand and prevents gripping and pinching. That’s exactly what makes the difference with a standard mouse.

Causes of Mouse Pain

mouse pain

When we think of pain, we think of broken bones and the muscle pains of professional athletes. We also think of people who do hard physical work. In this age of technology, however, there are many others suffering from severe pain.

Hand and Wrist Complaints

More and more computer users are suffering from hand and wrist complaints caused by extensive use of a regular computer mouse. Research into this issue was done by Erasmus University in the Netherlands who identified a number of key causes of these complaints. One example is gripping and pinching of a regular mouse, while holding it but a standard mouse is often too small for the hand. This can cause tension and pain as far away as the shoulder and neck.

Mouse Pain From Hovering

Another common cause is what we call hovering, when a person’s fingers hover above the mouse buttons to prevent inadvertent clicking. This creates tension on finger and arm muscles, which can again cause pain all the way up to the neck. Lastly, a vertical mouse forces the hand in an upright position, the two major bones in the arm are then parallel to one another. This causes serious muscle strain and may lead to RSI.